Remote System and Application Support
Sometimes it is in the best interest of business to implement a remote support connection. Our support team of certified experts are experienced in maintaining, troubleshooting and resolving issues in your environment remotely. Remote tech support and remote support services help solve software and internet related troubles without you needing to visit a store or having to wait for a technician to show up at your home or workplace.
Remote Tech Support
Remote tech support refers to the process of providing technical support from a distant location, without needing to be in contact with the computer or its software. One such instance is troubleshooting various computer errors online. Technical support refers to providing a range of services, specifically with regard to technical products such as computers, mobile phones or other electronic items. Generally, the technical services refer to a manual or a user guide that comes with the product to indicate how the equipment operates. If this does not work, technical support can also be provided over the phone. If the particular engineer needs to visit the site to fix the technical problem, a fee will be charged for the visit.
Remote Support Service
Remote Support Service is quick and economical, allowing a technical representative to assist the end-user in solving a computer bug. This can either be done by helping the user through the steps on the computer screen or by taking control of the computer screen online from another location. Because the remote support only requires an internet connection to be present on the PC, we can respond to problems rapidly and begin to fix the problem from the first phone call. This saves your company both time and money.
Before taking over online control of the computer screen, the technical support specialist needs to take permission from the user of the computer. Remote support puts our systems in direct contact with your network and computer systems, enabling us to provide a variety of off-site support functions via a remote solution. If you depend on your IT environment to drive your business and better serve your clients, remote support is an excellent solution.
How does Remote Tech Support work?
By using the remote tech support mechanism, computer errors are resolved through a remote desktop connection, which can be accessed by using a username and a password. This technology is preferred by many because it is less time consuming and more cost effective. These services generally come with a policy that if the problem is not fixed through remote support, the client need not bear the cost of hands-on repair of the same problem.
The remote support chat window enables you to speak to the technician directly meaning there is no need to be hanging on the phone waiting for further instructions and listening to annoying clicking mouse buttons and keyboard keys!
Benefits of Remote Tech Support
Problems that traditionally required a technician to be on site and usually next day can now be dealt with via our remote support; your problems are fixed faster and efficiently
The benefits include:
Remote network support can handle functions such as new workstation installation, profile migration, Active Directory Administration, Backup Administration, Disaster Recovery, and mostly anything else that would typically be handled on-site.
- IT Support travel time is not incurred
- Troubleshooting the issue as it occurs
- Systems are back online and running to full capability
- Time and money savings for your bottom line
Limitations of Remote Tech Support
Remote tech support has a major disadvantage - it can only resolve problems related to the internet or software. It cannot handle hardware-related problems. Hardware-related problems require technical specialists to be physically present to perform hands-on repair work. Remote repair is also entirely ineffective for computers that are not able to reboot.
Contact the staff at VIP Tech if you are interested in learning more about how we can make remote support work for you.